1. How do I get an appointment?
   1. You can call the office at 530-271-1100 or come in Monday through Thursday from 9:30-4:30 and Friday from 10:00-4:00.
2. Who does the counseling?
   
   1. The people who counsel at Anew Day are lay-counselors; they are not professionals but are trained and overseen by a Marriage and Family Therapist who is on staff.
3. What will your services cost me?
   1. Our services are free although we do accept donations if you’re felt led.
4. Do you provide counseling for children and teenagers?
   
   1. We counsel people from age 13 and up, anyone under the age of 18 will need a parental consent form.
5. I would feel uncomfortable discussing my problem with a person of the opposite sex.
   
   1. Our policy is for women counselors to see women and men counselors to see men.
6. What is the process for me to get counseling at Anew Day?
   
   1. When you call or come in you will be asked to fill out an intake form which will provide basic information that can be used to contact you when an appointment is available.
7. How long will it take for me to start my counseling?
   1. If you are in a crisis situation we will make every effort to have you seen the same day that you call. From time to time, we have a wait list, however, the wait list is reviewed continually and as a counselor has an appointment time open up they will begin calling those on the wait list. Currently, we offer support groups for women, and men that you are welcome to attend. The receptionist will also suggest other options that might interest you while you are waiting to be seen.
8. How long are the sessions?
   1. Sessions last 50 minutes.
9. Do you have evening and weekend sessions available?
   1. Yes, depending on the counselors and their schedules. We make every effort to accommodate our clients.
10. How long will my counseling last in order for my problem to be resolved?
    1. Your counselor will work with you until either you or they feel that you are ready to move forward. In some situations only a couple of session might be needed, others may require a longer period. We value the client/counselor relationship and the timing is discussed and decided together.
11. I have some pretty disturbing things happening in my life. What kinds of problems can Anew Day counselors help with?
    1. Our counselors have varied backgrounds and continually are being trained in different areas. They have seen it all! However if you have an issue that they feel needs more in depth counsel they will provide you with a referral list of professional therapists who would be more able to help you.
12. I am concerned about people finding out about all the stuff going on in my life. Will my time with the Anew Day counselor be private?
    1. We operate under the Christian Code of Ethics and your time at Anew Day is confidential.
13. Is Anew Day affiliated with any church or denomination?
    1. Anew Day is a faith based counseling center and we are not affiliated with any particular church although many churches in the area refer clients to us.
14. Must a person be a Christian to get services there?
    1. No. We are open and willing to help anyone who is hurting and needs help.
15. Where are you located? What are your hours?
    1. We are located at 154 Hughes Rd., Suite 1 in Grass Valley, CA. We are open from 9:30 am to 4:00 pm Monday through Friday and by appointment.
16. Will I be evangelized/proselytized as a client?
    1. Our counselors will respect your wishes and meet you where you are. Our goal is to help you through your challenges and be a loving, caring support for you.

If you are interested in being a part of our team, either as an office volunteer or a Lay-Counselor, please contact the office for more information. Currently we offer 3 Counselor Training classes a year. These consist of (12) 3 hour classes held right in our office in Grass Valley.